The customer must contact us within 48 hours of receiving the shipment, detailing the damage with a photo sent to customer service, along with the order number. The customer will be compensated with the same damaged product or its equivalent, according to their choice.
The store reserves the right to cancel or amend any order received if a clear clerical or technical error is found in the prices or discount coupons.
The customer is not entitled to any claim if the period specified above has passed.
Q: When returning a product, how can I get a refund?
A: If I paid by credit card, the amount will be refunded to my wallet or bank account.
Q: How long does it take to return a product?
A: The return process may take up to 10 business days.
Q: Are there any returns fees?
A: When returning a product damaged due to shipping, the store bears the full shipping costs.
Q: Can I get a refund for the shipping fees?
A: Shipping and payment processing costs are non-refundable. However, if the products you received were damaged or unusable due to shipping, only then can the shipping costs be refunded.
